Refund Policy

1. Overview

This Refund Policy explains how Humlens handles subscription cancellations, refunds, and billing questions for paid plans.

2. Subscriptions

Paid plans are billed according to the plan, billing interval, price, and currency shown at checkout. Subscriptions may renew automatically unless cancelled before the next renewal date.

3. Cancellations

You may cancel a subscription from the billing portal or by contacting us. Cancellation stops future renewals, but does not automatically refund fees already paid. Unless otherwise stated, access to paid features may continue until the end of the current billing period.

4. Refund eligibility

Refunds are reviewed case by case. We may approve refunds for duplicate charges, billing errors, accidental purchases reported promptly, or service issues that prevent meaningful use of a paid plan and cannot be reasonably resolved.

We generally do not provide refunds for unused time, failure to cancel before renewal, change of mind after using the Service, or issues caused by misuse, unsupported configurations, or violation of our Terms of Service.

5. How to request a refund

To request a refund, email hello@humlens.com with your account email, workspace name, invoice or transaction reference, and a short explanation of the issue. We may request additional information to verify the charge.

6. Processing

Approved refunds are returned to the original payment method where possible. Processing times depend on the payment provider, card network, bank, and country. Taxes, currency conversion charges, and payment provider fees may be handled according to applicable law and provider rules.

7. Contact

Questions about billing or refunds? Contact us at hello@humlens.com.