Privacy Policy

1. Overview

This Privacy Policy explains how Humlens (“we”, “us”, “our”) collects, uses, and shares information when you use our Service. This policy applies to our website, applications, and related services.

2. Information we collect

We may collect the following categories of information:

• Account information (name, email address, authentication identifiers).
• Usage information (feature usage, pages visited, approximate device and browser info).
• Customer Content you submit for localization (text strings, image assets, audio, videos, captions, and transcripts).
• Billing information such as plan, subscription status, payment provider customer identifiers, invoices, and transaction records. Full card or bank details are processed by our payment providers and are not stored by Humlens.

3. How we use information

We use information to:

• Provide, maintain, and improve the Service.
• Process localization requests and generate outputs.
• Run QA checks, coverage tracking, and workflow automation.
• Provide support, communicate updates, and respond to requests.
• Process subscriptions, invoices, payments, cancellations, and refunds.
• Protect the Service, prevent abuse, and enforce our terms.

4. AI processing

The Service may use AI-assisted features to generate suggestions and perform checks. Depending on your configuration, Customer Content may be processed by third-party providers to deliver these features. We do not sell Customer Content.

5. Sharing

We may share information with service providers who help us operate the Service (for example, hosting, analytics, email delivery, payment processing, customer support, and AI processing). We may also share information if required by law or to protect the rights, safety, and security of Humlens and our users.

6. Data retention

We retain information for as long as necessary to provide the Service and for legitimate business purposes such as maintaining records, complying with legal obligations, and resolving disputes. You may request deletion of your account and associated data, subject to applicable law and contractual commitments.

7. Security

We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your choices

You may be able to update account information from within the Service. You can also contact us to request access, correction, or deletion of your data where applicable.

9. Contact

Questions about privacy? Contact us at hello@humlens.com.